Order Shipping Region
We offer free shipping on all orders to customers customers in Europe, America, and Asia. Orders are shipped from China and delivered to your doorstep, ensuring a seamless shopping experience.We use DHL e-commerce to fulfill orders
Order Processing Time
All orders are processed within 1-4 business days (excluding weekends and public holidays) after payment confirmation. You will receive a notification email once your order has been shipped.
Estimated Delivery Times
Delivery times vary depending on your location:
Europe & Americas: 9–19 business days after dispatch.
Asia: Approximately 13 business days after dispatch.
Other Regions (e.g., Africa, Oceania, remote areas): Up to 30 business days after dispatch.
We usually use USPS and DHL to transport orders to the United States and Europe.
Note: Delivery timelines are estimates and may vary due to customs clearance, local holidays, or unforeseen logistics delays. We recommend placing orders in advance for time-sensitive needs.
Important Notes for International Orders
While we strive to deliver globally, orders to Africa and its remote islands (or other exceptionally remote locations) may require additional verification. Before placing your order, please contact our support team at support@gemiruo.com to confirm availability and delivery feasibility.
Tracking Your Order
Once shipped, you will receive a tracking number via email to monitor your package’s journey. Delays due to customs clearance or local postal services are beyond our control but rest assured—we’re here to assist if issues arise.
Customs & Import Taxes
International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in product prices or shipping costs.
Order Modifications
Contact us immediately at support@gemiruo.com if you need to modify/cancel an order. Changes are only possible before your order enters the processing phase.
Contact Us
For questions about shipping, delivery timelines, or order status, reach out to our support team at support@gemiruo.com. We’re happy to help!
Thank you for choosing Gemiruo!